Places like this need to realise that trust is everything!
Called her to see what happened and she said they'd broken the necklace. In another spot! Worst is that they didn't even have the grace to call us and let us know. That's bad customer service and surely a sign of guilt. They'd done something wrong.
I gotta say though...if you and your partner have never felt any pressure in the engagement/wedding ring department (or in those areas in general), I can almost guarantee that you'll feel otherwise if the ladies who are working there tonight are there when you visit.
This review is based on our short visit to this Jared's.
There was one lady in particular who followed us the entire time, and kept asking us questions until we left. We get that the employees here might be bored, but why not find some glass to clean or something?
I walked in and the manager there was telling my fiancée that they never work on higher karat gold. Seemingly to tell us that it was our fault that we gave the necklace to fix. By the way, we never begged them to fix it. They checked everything before they took on the job!
My beau and I absolutely understand that they are in the business of facilitating jewelry for occasions such as those, but if we answer "no thank you, we're just browsing", to your asking us (very presumptuously) if we're looking for an engagement ring, please don't start asking us next if we're looking for wedding bands!
My experience here was amazing! The sales associate who helped me, was not only great and very nice. But she was very welcoming and made me feel very valued. Now that's customer service!
Anyways, they said they can fix it within an hour and we left the place. Going back after an hour, they'd fixed it but I was really worried about the quality of work. And it was sad to see that the lady who helped us in the morning (forgot her name) didn't even glance at us! And no one even offered to waive off the charges for fixing the original problem!
Absolutely awful service. I went to get my ring cleaned for its inspection and I wasn’t even acknowledged. After waiting for 45 minutes I ended up leaving and going to another Jared. Would not recommend!
Fiancée had gone here too have a broken chain link fixed - an Indian gold necklace. Though they checked the quality of the gold, weighed the necklace, they never said anything other than that they would be able to fix it within an hour. They even offered to call and let us know once it was done. However, we didn't receive a call and we went to collect it after a few hours. Fiancee walked in alone and didn't come out for a long time.
This store does have some beautiful pieces. Mostly different types of gold, with and without precious gemstones. There is also a pretty large selection of high end timepieces, and a small section of sterling silver jewelry.
Now I know why places get sued here in America.
There is always an issue with this store. In February they said they did not have a store in Dallas/Ft Worth although I had a receipt in my hand. This time they said I would get a 20% discount. Did not give it to me. When I went back, they said oops it doesn't apply. I will shop at other jewelry stores in the future. They clearly have no idea what they are doing.
If you have any love for your jewellery, please avoid this place. It is safer to visit an Indian jeweler who will surely do a better job!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Brookhaven, Georgia. Jared The Galleria Of Jewelry is located at 4503 Ashford Dunwoody Rd NE, Brookhaven, GA 30346, USA.
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